About Us
Firstcall Home Assist
Firstcall Home Assist are the nation’s experts when it comes to maintaining, repairing and installing new boilers and central heating. We work across Scotland, providing the highest standards in workmanship and customer service. Let our friendly staff answer any questions you may have in relation to our services.
Home Emergency and Boiler Cover
With experienced customer service and technical staff based at our Edinburgh head office, we provide quality, affordable and reliable home emergency and boiler breakdown insurance cover. We’re available 24 hrs from our state of the art claims handling centre, providing national cover throughout the UK.
Boiler and Central Heating Installations
Firstcall Home Assist provide new boiler and central heating installations throughout Scotland. Our installations are backed by 10 year warranties and affordable payment plans, including buy now-pay later and interest free.
We are fast becoming the name of choice when it comes to home, boiler, central heating and business emergency insurance, and as part of our controlled expansion will soon be providing our full range of services through out Scotland to meet our clients’ demands.
Green Deal
Firstcall Home Assist are approved Green Deal Assessors, Green Deal Advisors and Green Deal Installers. We are delighted to provide energy efficient improvements, including new boilers and internal wall installation. We provide the Energy Savings Trust boiler scrappage scheme throughout Scotland and install energy efficient improvements at no up front costs.
The Firstcall Promise
- Training:our engineers and tradesmen are fully qualified and certificated, as are all our call center handlers.
- 24/7 & 365: Our engineers are available around the clock all year. No waiting until the morning to get emergencies seen to.
- Honest and Transparent:we provide clear information about what is covered in all of our policies and services. You know what you’re getting with no hidden extras or additional surprise bills.
- Affordable Prices: our rates across everything we do deliver value for money to our customers.
- Happy Customers: When we say we’re customer focused we mean it. Our continued growth is due to referrals and reputation, so happy customers are at the centre of our success.
Giving Back – Our commitment to the community
At Firstcall, we take giving back to the community very seriously. So far this year we have taken part in Children in Need with a special DIY SOS, and continued our infinity deal with Cash for Kids, whereby we donate 15% from the cost of each policy price for as long as the policy runs.
Find out more about our community work >>.
