Happy customers are at the center of our business. We take customer satisfaction very seriously, that's why we have our Firstcall Promise.
For every job, no matter how big or small we make the following promises
Live & breath energy efficiency: As Scotland's only approved Energy Savings Advisor, we'll share any energy savings tips with our customers that will reduce their carbon emmissions and their energy bills.
Deal Finders: We will find the best deal for you. That includes government funding and offering flexible finance and putting together unique offers together which benefit our customers.
Accreditation: We work hard for our accreditations ( Green Deal, Energy Savings Trust, and are always adding to them.
Continous learning: Our staff are continually improving their knowledge and expertise, from the youngest apprentice to our call center staff.
Tidy Tradesmen: Our tradesmen will clean up after themselves.
Friendly and Curteous: We treat all our customers with respect. We're glad to work with you.
24/7 & 365: Our Trade Servicdes engineers are available around the clock, all year. No waiting until the morning to get emergencies seen to