Saving energy across Scotland
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Greendeal and HEEPS FAQ

What is Green Deal?

Green Deal is the Coalition Government’s flagship policy for improving the energy efficiency of existing buildings in Great Britain. It is a new market framework and is based on a key principle that the cost of some energy efficiency measures pay for themselves, in effect, through the resulting savings on fuel bills.

What is a Green Deal Provider?

Green Deal Providers is the term used for companies providing the finance and overall plan for consumers in terms of supply and instalment of energy efficient products. Firstcall meets all requirements laid down by government to operate as a Green Deal provider, including meeting the requirements of the Consumer Credit Act (CCA) and the holding of a Consumer Credit License.

How do I qualify for HEEPS?

In order to take part in the Greendeal HEEPS scheme, you must first have your home assessed by Firstcall, who are a government -accredited Green Deal advisory service, with directly-employed Green Deal assessors. The assessment of the property will produce a Green Deal Advice Report (GDAR) and this will identify the current provision of measures within the property and those which could be improved. All customers that are looking to claim cashback must be within council tax bands A to C. The GDAR assessment is split into 2 distinct parts; the assessment of the fabric of the building and how the occupier uses the current building – with a recommendation on how a changed use will save energy. The process is designed to ensure that future occupiers of a house will not be burdened with unrealistic expectations of energy use or savings on their bills.

*Before applying for a voucher all householders must first contact Home Energy Scotland on 0808 808 2282 to be referred for the scheme. 

I’ve had my Green Deal Assessment, what next?

Once your property has been assessed and you have tailored energy saving recommendations, Firstcall will be able to provide you with a Green Deal plan and or a quote. After installation of the products, Firstcall will continue to be responsible for ensuring the Energy Performance Certificate (EPC) is updated by an accredited assessor to reflect the new improvements installed and to review the details against the Green Deal Plan.

What products are covered by Green Deal?

Firstcall offer a range of products covered by the Green Deal scheme, including; New energy-efficient boilers and controls Central heating systems A range of heat-saving insulation services including; cavity wall insulation, duct insulation, external wall insulation, internal wall insulation, loft or rafter insulation, pipe-work insulation, roof insulation, room in roof insulation, and under-floor insulation. Draught proofing, sealing improvements (including duct sealing) and high-performance external doors Mechanical ventilation with heat recovery Replacement glazing and secondary glazing.

How do Green Deal repayments work?

Payment for the Green Deal plan is in instalments collected through the respective energy bill, and is therefore paid by the energy bill-payer, i.e. the home owner, tenant or landlord during periods where a rental property is vacant. The on-going billing of the plan instalments would need to be kept up to date and transparent to the energy bill payer. Green Deal plans can last up to 10 years.

Is Green Deal a personal loan?

Green Deal finance will not be a personal loan on the householder or building owner but will in fact be a debt held on the property. Future owners of the property will take on the remaining elements of the Green Deal until payment is complete.

Can I switch energy provider?

Yes. By signing up to Green Deal you are not restricted to a single energy provider for the lifetime of the plan. If you wish to switch energy provider, the Green Deal just moves to the new supplier – who will then collect the repayments. How much can I save with Green Deal? Based on the findings of the Green Deal Assessment, Firstcall will make a finance offer based on an assessment of the estimated savings that will result from the measures, if installed, and their likely costs for the installation work including finance costs. This is what the Government is calling “the Golden Rule”. The cost of the work must be less than the expected savings over the length of the Green Deal plan, so you can be sure all home improvements carried out by Firstcall will earn you long-term financial rewards. While your expected future energy savings can vary from product to product, in the case of new boilers we advise a future saving of 30% on your energy bills.

Independent and impartial advice about the Green Deal can be
obtained on 0300 123 1234 or at

Call us on Freephone
0800 015 56 56
Or complete the form and ask our advisors to contact you.